Privacy Policy

ROCK TEARR PARTS (“Rock Tearr Parts”, “we”, “us”) respects your privacy. This Privacy Policy describes how we collect, use, store, and share personal information when you visit our website, request quotes, correspond with us, or otherwise engage with our B2B services in India and internationally.

This policy is designed to meet reasonable transparency expectations for business contacts and customers. If you are located outside India, additional local laws may apply; where they conflict and cannot be contractually waived, those laws will govern the relevant processing.

This policy applies to individuals acting on behalf of businesses (e.g. purchasers, engineers, owners) who provide information to us. It does not govern anonymous browsing beyond cookies and similar technologies described below.

We may collect the following categories of information, depending on how you interact with us:

• Identity and contact: name, job title, company name, billing/shipping addresses, email, telephone, WhatsApp identifier where provided.
• Transaction data: quote requests, RFQ line items, order history, payment references (we do not store full card numbers on our servers where payment is handled by banks or gateways).
• Technical data: IP address, device/browser type, approximate location from IP, pages viewed, referring URL, timestamps (via logs or analytics).
• Communications: emails, messages, call notes, and support tickets you send us.
• Compliance: GSTIN, export documentation references, or KYC-related data where required for credit or regulatory reasons.

We use personal information for legitimate business purposes, including:

• Responding to enquiries, preparing quotations, processing and fulfilling orders, logistics, and after-sales support.
• Invoicing, accounting, GST and tax compliance, credit assessment, and debt recovery.
• Improving website performance, security, fraud prevention, and debugging.
• Sending operational messages (order updates, shipment notices) and, where permitted, marketing about our products; you may opt out of marketing as described below.
• Complying with law, court orders, or government requests, and enforcing our Terms of Service.

Depending on jurisdiction, we rely on: performance of a contract or pre-contract steps (quotes, orders); legitimate interests (B2B sales, security, analytics with appropriate safeguards); legal obligation (tax, customs); and consent where required (e.g. certain marketing cookies or messages).

We may share information with: logistics carriers and freight forwarders; payment processors and banks; cloud hosting, email, and IT vendors under confidentiality and data-processing terms; professional advisers (auditors, lawyers); and authorities when required by law.

If personal data is transferred outside India, we implement appropriate safeguards such as standard contractual clauses, vendor certifications, or your explicit consent where required.

We retain information for as long as needed to fulfil the purposes above, including statutory retention periods for tax, customs, and commercial records (often several years). Quote and enquiry data may be retained for a reasonable period to support repeat business and dispute resolution. Logs may be rotated on a shorter cycle unless security investigation requires longer retention.

We implement technical and organisational measures appropriate to the risk, including access controls, encryption in transit where standard for web services, and vendor due diligence. No method of transmission or storage is completely secure; you should use strong passwords and protect account credentials where dashboard access is provided.

We use cookies and similar technologies for essential site function, session management, preferences, analytics, and (where configured) advertising measurement. You can control cookies through browser settings; disabling essential cookies may impair site functionality.

Subject to applicable law, you may have rights to access, correct, update, or delete certain personal information, restrict or object to processing, withdraw consent where processing is consent-based, or request portability. To exercise rights, contact us at [email protected]. We may need to verify your identity. You may also lodge a complaint with a supervisory authority in your jurisdiction if applicable.

Our Services are directed at businesses and adults. We do not knowingly collect personal information from children. If you believe we have collected a child’s data, contact us and we will take appropriate steps to delete it.

Our website may link to third-party sites (e.g. carriers, social networks). Their privacy practices are governed by their own policies; we are not responsible for their content or handling of data.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the policy page will change when we do. Material changes may be highlighted on the website or communicated where appropriate.

Data protection / privacy enquiries: [email protected]. Address: Shed No. 2, Plot No. 1, Wazirpur Road, Palwali Industrial Area, Faridabad, Haryana 121002, India.