Operations & logistics

Dispatch & shipment support

Rock Tearr Parts is RFQ-first and dispatch-coordinated—built for workshops, fleets, and export buyers, not parcel-style ecommerce tracking. Status updates are handled by our operations desk with invoice and PO references.

Invoice / PO references
Export documentation
≤ 1 business day (IST)

WhatsApp operations desk Email dispatch support +91 99106 44655

What to send

Primary ref: RTP invoice #
Your ref: PO number
Query type: Dispatch / docs
Urgent cut-off: Mention date

Mention required handover date for urgent dispatch cut-offs.

Warehouse

Pick & pack QC

Before release

Domestic

Transporter-led

B2B lorry

Export

Docs + port

Incoterms on PI

SLA

≤ 1 business day

IST · Mon–Sat

Workflow

How dispatch works (B2B)

After your quotation is confirmed, fulfilment is manual, documented, and coordinated—aligned with industrial aftermarket supply.

01
Quote & commercial confirmation
RFQ reviewed, proforma or quotation accepted, PO / order confirmation recorded. Payment terms and Incoterms (export) agreed before warehouse release.
02
Pick, pack & QC
Lines picked against your confirmed SKU list, counted, and packed for domestic lorry or export carton/container. Non-conformance is resolved before dispatch is booked.
03
Dispatch coordination
Transporter assigned, vehicle or container booking confirmed, and dispatch window shared. You receive invoice reference, packing details, and handover expectations—not a consumer parcel tracking link.
04
Documentation & export compliance
GST tax invoice, packing list, e-way (domestic where applicable), and export set prepared to match your destination and buyer onboarding rules.
05
In-transit & delivery confirmation
Operations stays reachable for transporter updates, port milestones (export), and proof-of-delivery coordination. Escalations route through the same desk.

Lanes

Domestic & export dispatch

Domestic India (B2B)

GST tax invoice and packing list with your PO reference
Transporter / lorry coordination and e-way where applicable
Partial shipments and multi-site drops by agreement

Export & international

Incoterms, port of loading, and destination confirmed on PI
Commercial invoice, packing list, and export documentation set
Container / LCL planning and forwarder handover coordination

Export & trade terms →

Documentation

Documentation & logistics assistance

Warehouse operations queries: weight and dimensions for booking, split shipments, re-packs, and buyer onboarding packs. We confirm status against commercial references—not consumer parcel URLs.

Quality & compliance →

Roadmap

Integrations on the roadmap

Today: all dispatch and shipment queries are coordinated manually by operations. The items below are planned—not live self-service portals.

Planned
Transporter status feeds
Lorry / forwarder milestones surfaced in one view when APIs are live.
Planned
Dispatch status board
Picked → packed → handed over → in transit, synced from warehouse ops.
Planned
ERP / COS alignment
Invoice and fulfilment references matched to your back-office tools.

Need dispatch status on an active order?

Message operations with your invoice or PO reference. For new requirements, start with Get a quote so lines, MOQ, and lead time are confirmed before warehouse release.

WhatsApp operations desk Email dispatch support +91 99106 44655

Start new RFQ

Dispatch & shipment support

Invoice / PO references

Export documentation

≤ 1 business day (IST)

Dispatch & shipment support

Quote & commercial confirmation

Pick, pack & QC

Dispatch coordination

Documentation & export compliance

In-transit & delivery confirmation

Domestic India (B2B)

Export & international

Transporter status feeds

Dispatch status board

ERP / COS alignment

Need dispatch status on an active order?

Dispatch & shipment support

Quote & commercial confirmation

Pick, pack & QC

Dispatch coordination

Documentation & export compliance

In-transit & delivery confirmation

Domestic India (B2B)

Export & international

Transporter status feeds

Dispatch status board

ERP / COS alignment

Need dispatch status on an active order?