Operations & logistics

Dispatch & shipment support

Rock Tearr Parts is RFQ-first and dispatch-coordinated—built for workshops, fleets, and export buyers, not parcel-style ecommerce tracking. Status updates are handled by our operations desk with invoice and PO references.
  • Invoice / PO references
  • Export documentation
  • Written support review
WhatsApp operations deskEmail dispatch support+91 99106 44655

What to send

Primary ref
RTP invoice #
Your ref
PO number
Query type
Dispatch / docs
Urgent cut-off
Mention date

Mention required handover date for urgent dispatch cut-offs.

Warehouse

Pick & pack QC

Before release

Domestic

Transporter-led

B2B lorry

Export

Docs + port

Incoterms on PI

Response

After reference review

Invoice / PO details required

Workflow

How dispatch works (B2B)

After your quotation is confirmed, fulfilment is manual, documented, and coordinated—aligned with industrial aftermarket supply.

  1. 01

    Quote & commercial confirmation

    RFQ reviewed, proforma or quotation accepted, PO / order confirmation recorded. Payment terms and Incoterms (export) agreed before warehouse release.

  2. 02

    Pick, pack & QC

    Lines picked against your confirmed SKU list, counted, and packed for domestic lorry or export carton/container. Non-conformance is resolved before dispatch is booked.

  3. 03

    Dispatch coordination

    Transporter assigned, vehicle or container booking confirmed, and dispatch window shared. You receive invoice reference, packing details, and handover expectations—not a consumer parcel tracking link.

  4. 04

    Documentation & export compliance

    GST tax invoice, packing list, e-way (domestic where applicable), and export set prepared to match your destination and buyer onboarding rules.

  5. 05

    In-transit & delivery confirmation

    Operations stays reachable for transporter updates, port milestones (export), and proof-of-delivery coordination. Escalations route through the same desk.

Lanes

Domestic & export dispatch

Domestic India (B2B)

  • GST tax invoice and packing list with your PO reference
  • Transporter / lorry coordination and e-way where applicable
  • Partial shipments and multi-site drops by agreement

Export & international

  • Incoterms, port of loading, and destination confirmed on PI
  • Commercial invoice, packing list, and export documentation set
  • Container / LCL planning and forwarder handover coordination
Export & trade terms →

Documentation

Documentation & logistics assistance

Warehouse operations queries: weight and dimensions for booking, split shipments, re-packs, and buyer onboarding packs. We confirm status against commercial references—not consumer parcel URLs.

Quality & compliance →

Roadmap

Integrations on the roadmap

Today: all dispatch and shipment queries are coordinated manually by operations. The items below are planned—not live self-service portals.

  • Planned

    Transporter status feeds

    Lorry / forwarder milestones surfaced in one view when APIs are live.

  • Planned

    Dispatch status board

    Picked → packed → handed over → in transit, synced from warehouse ops.

  • Planned

    ERP / COS alignment

    Invoice and fulfilment references matched to your back-office tools.

Need dispatch status on an active order?

Message operations with your invoice or PO reference. For new requirements, start with Get a quote so lines, MOQ, and lead time are confirmed before warehouse release.

WhatsApp operations deskEmail dispatch support+91 99106 44655
Start new RFQ